by Garrett Gillin | Feb 21, 2024 | Client Service
Principles of Service Recovery Acknowledge the Problem: The first step in service recovery is to acknowledge the problem. It’s crucial to accept responsibility, even if the issue wasn’t directly your fault. This shows the client that you are taking their...
by Garrett Gillin | Feb 21, 2024 | Client Service
Principles of Service Recovery Acknowledge the Problem: The first step in service recovery is to acknowledge the problem. It’s crucial to accept responsibility, even if the issue wasn’t directly your fault. This shows the client that you are taking their...
by Garrett Gillin | Feb 21, 2024 | Client Service
Principles of Service Recovery Acknowledge the Problem: The first step in service recovery is to acknowledge the problem. It’s crucial to accept responsibility, even if the issue wasn’t directly your fault. This shows the client that you are taking their...
by Garrett Gillin | Feb 21, 2024 | Client Service
Principles and Best Practices Regular Proposal Delivery: Aim to deliver at least one proposal to each client every month. These proposals do not always need to be high-cost or high-effort, but they should demonstrate a proactive approach to identifying and addressing...
by Garrett Gillin | Feb 21, 2024 | Client Service
Principles and Best Practices Regular Proposal Delivery: Aim to deliver at least one proposal to each client every month. These proposals do not always need to be high-cost or high-effort, but they should demonstrate a proactive approach to identifying and addressing...
by Garrett Gillin | Feb 21, 2024 | Client Service
Types of Proposals There are multiple ways to present proposals, and the format you choose depends on several factors, including the client’s familiarity with the objectives, the number of stakeholders involved, and the complexity of the work. Here are some...