by Garrett Gillin | Feb 21, 2024 | Client Service
Types of Reports and When to Use Them: Simple Email Update: Suitable for clients with less complex projects and not a lot going on. It can be a brief update on the status of the project, any challenges faced, and next steps. Presentation Format: Suitable for clients...
by Garrett Gillin | Feb 21, 2024 | Client Service
The Importance of Reporting Demonstrating ROI Clients invest a significant amount of money in marketing services and they want to see a return on their investment (ROI). Effective reporting demonstrates the ROI by showing the results achieved against the objectives...
by Garrett Gillin | Feb 21, 2024 | Client Service
Principles and Best Practices Demonstrate Expertise: Consistently exhibit the agency’s expertise by providing strategic, data-driven recommendations. Proactively identify potential challenges and suggest solutions. Exude Confidence: Convey recommendations and...
by Garrett Gillin | Feb 21, 2024 | Client Service
The Importance of an Agenda: Sets Expectations: An agenda gives all participants a clear idea of what to expect from the meeting and what is expected of them. Keeps the Meeting on Track: An agenda helps to keep the meeting focused and ensures that all important topics...
by Garrett Gillin | Feb 20, 2024 | Client Service
Critical Components of Client Communication: Timeliness and Urgency: Responding to client communications in a timely manner is crucial for maintaining trust and credibility. It is important to set expectations for response times and to communicate with a sense of...