Objectives:
Introduction
A conflict resolution plan serves as a structured approach to address and resolve conflicts in a systematic manner. It ensures that all parties involved are on the same page and that the resolution process is transparent and fair. This lesson will guide you through the steps to create a robust conflict resolution plan and the importance of documentation throughout the process.
Steps to Resolve Conflict
Documentation
Why Document?: Documentation serves as a formal record of the conflict and the steps taken to resolve it. It can be invaluable for future reference and for establishing accountability.
How to Document: Use a standardized conflict resolution template to ensure consistency. Store the documents in a secure location that is accessible to authorized personnel.
Legal Implications: Proper documentation can protect the organization and the individuals involved in case the conflict escalates to legal proceedings.
Summary
Creating a conflict resolution plan is a structured way to tackle conflicts head-on. It involves a series of well-thought-out steps and requires meticulous documentation for accountability and future reference.