by Garrett Gillin | May 30, 2024 | Problem Solving
Objective To familiarize staff members with Root Cause Analysis (RCA) techniques, specifically focusing on the “5 Whys” and the “Fishbone Diagram.” Understanding the root cause of a problem is crucial for implementing long-term solutions....
by Garrett Gillin | May 30, 2024 | Problem Solving
Objective To train staff members on how to clearly and accurately define problems, thereby setting the stage for effective problem-solving. A well-defined problem is easier to solve, communicate, and manage. Topics Covered: Framing the Problem Crafting Problem...
by Garrett Gillin | May 30, 2024 | Problem Solving
Objective To equip you with the skills to identify problems early on, preventing them from escalating and adversely affecting the agency’s performance and client satisfaction. Topics Covered: Signs of a Problem Common Problems in Agencies Signs of a Problem...
by Garrett Gillin | May 30, 2024 | Problem Solving
Objective: To provide a foundational understanding of the critical role that problem-solving plays in the agency environment. Topics Covered Why Problem-Solving Matters Real-World Examples in the Agency Why Problem-Solving Matters Essential for Client Satisfaction:...
by Garrett Gillin | May 30, 2024 | Conflict Resolution
Objectives: Understand the sequential steps involved in resolving conflict effectively. Learn the importance of documentation in the conflict resolution process. Introduction A conflict resolution plan serves as a structured approach to address and resolve conflicts...