by Garrett Gillin | May 30, 2024 | Problem Solving
Objective To equip you with the skills to identify problems early on, preventing them from escalating and adversely affecting the agency’s performance and client satisfaction. Topics Covered: Signs of a Problem Common Problems in Agencies Signs of a Problem...
by Garrett Gillin | May 30, 2024 | Problem Solving
Objective: To provide a foundational understanding of the critical role that problem-solving plays in the agency environment. Topics Covered Why Problem-Solving Matters Real-World Examples in the Agency Why Problem-Solving Matters Essential for Client Satisfaction:...
by Garrett Gillin | May 30, 2024 | Conflict Resolution
Objectives: Understand the sequential steps involved in resolving conflict effectively. Learn the importance of documentation in the conflict resolution process. Introduction A conflict resolution plan serves as a structured approach to address and resolve conflicts...
by Garrett Gillin | May 30, 2024 | Conflict Resolution
Objectives: Understand the importance of setting ground rules in conflict resolution. Learn techniques to encourage open dialogue among conflicting parties. Master the art of reaching a consensus. Introduction Facilitation techniques are essential tools in the toolkit...
by Garrett Gillin | May 30, 2024 | Conflict Resolution
Objectives: Understand when it’s appropriate to involve a third-party mediator in conflict resolution. Identify the qualities that make for an effective mediator. Introduction While many conflicts can be resolved through direct communication between the parties...
