by Garrett Gillin | May 30, 2024 | Conflict Resolution
Objectives: Understand the importance of setting ground rules in conflict resolution. Learn techniques to encourage open dialogue among conflicting parties. Master the art of reaching a consensus. Introduction Facilitation techniques are essential tools in the toolkit...
by Garrett Gillin | May 30, 2024 | Conflict Resolution
Objectives: Understand when it’s appropriate to involve a third-party mediator in conflict resolution. Identify the qualities that make for an effective mediator. Introduction While many conflicts can be resolved through direct communication between the parties...
by Garrett Gillin | May 30, 2024 | Conflict Resolution
Objectives: Distinguish between assertiveness and aggressiveness. Learn and apply techniques for effective assertive communication. Introduction Assertive communication is a critical skill in conflict resolution and general workplace interactions. It allows you to...
by Garrett Gillin | May 30, 2024 | Conflict Resolution
Objectives: Understand the importance of active listening in conflict resolution. Learn and apply techniques for effective active listening. Introduction Active listening is a cornerstone skill in conflict resolution. It involves not just hearing what the other person...
by Garrett Gillin | May 30, 2024 | Conflict Resolution
Objectives: Conduct a situational analysis to identify the most appropriate conflict resolution style. Understand the pros and cons of each style in various contexts. Learn from real-world case studies that illustrate the effective use of different conflict resolution...