by Garrett Gillin | May 30, 2024 | Problem Solving
Objective To empower staff members with the skills to critically evaluate various solutions to problems. This article will delve into the importance of critical thinking in the problem-solving process, focusing on evaluating options and logical reasoning. Topics...
by Garrett Gillin | May 30, 2024 | Problem Solving
Objective To equip staff members with creative brainstorming techniques that can be used to generate innovative solutions to problems. This article will focus on Mind Mapping and Lateral Thinking as tools to encourage creativity in problem-solving. Topics Covered:...
by Garrett Gillin | May 30, 2024 | Problem Solving
Objective To familiarize staff members with Root Cause Analysis (RCA) techniques, specifically focusing on the “5 Whys” and the “Fishbone Diagram.” Understanding the root cause of a problem is crucial for implementing long-term solutions....
by Garrett Gillin | May 30, 2024 | Problem Solving
Objective To train staff members on how to clearly and accurately define problems, thereby setting the stage for effective problem-solving. A well-defined problem is easier to solve, communicate, and manage. Topics Covered: Framing the Problem Crafting Problem...
by Garrett Gillin | May 30, 2024 | Problem Solving
Objective To equip you with the skills to identify problems early on, preventing them from escalating and adversely affecting the agency’s performance and client satisfaction. Topics Covered: Signs of a Problem Common Problems in Agencies Signs of a Problem...
by Garrett Gillin | May 30, 2024 | Problem Solving
Objective: To provide a foundational understanding of the critical role that problem-solving plays in the agency environment. Topics Covered Why Problem-Solving Matters Real-World Examples in the Agency Why Problem-Solving Matters Essential for Client Satisfaction:...