by Garrett Gillin | May 30, 2024 | Problem Solving
Objective This article aims to equip staff members with the skills needed to communicate their problem-solving processes and solutions effectively to stakeholders. Whether it’s a client, a team member, or upper management, effective communication is crucial for...
by Garrett Gillin | May 30, 2024 | Problem Solving
Objective To equip staff members with creative brainstorming techniques that can be used to generate innovative solutions to problems. This article will focus on Mind Mapping and Lateral Thinking as tools to encourage creativity in problem-solving. Topics Covered:...
by Garrett Gillin | May 30, 2024 | Problem Solving
Objective To familiarize staff members with Root Cause Analysis (RCA) techniques, specifically focusing on the “5 Whys” and the “Fishbone Diagram.” Understanding the root cause of a problem is crucial for implementing long-term solutions....
by Garrett Gillin | May 30, 2024 | Problem Solving
Objective To train staff members on how to clearly and accurately define problems, thereby setting the stage for effective problem-solving. A well-defined problem is easier to solve, communicate, and manage. Topics Covered: Framing the Problem Crafting Problem...
by Garrett Gillin | May 30, 2024 | Problem Solving
Objective To equip you with the skills to identify problems early on, preventing them from escalating and adversely affecting the agency’s performance and client satisfaction. Topics Covered: Signs of a Problem Common Problems in Agencies Signs of a Problem...