Problem Solving
Risk Assessment – By Garrett Gillin
Objective To provide staff members with the knowledge and tools to identify and mitigate risks associated with chosen solutions. This…
Problem Solving
Decision Matrix – By Garrett Gillin
Objective To equip staff members with a structured approach to making decisions using a Decision Matrix. This module will explore…
Problem Solving
Critical Thinking – By Garrett Gillin
Objective To empower staff members with the skills to critically evaluate various solutions to problems. This article will delve into…
Problem Solving
Brainstorming Techniques – By Garrett Gillin
Objective To equip staff members with creative brainstorming techniques that can be used to generate innovative solutions to problems. This…
Problem Solving
Root Cause Analysis – By Garrett Gillin
Objective To familiarize staff members with Root Cause Analysis (RCA) techniques, specifically focusing on the “5 Whys” and the “Fishbone…
Problem Solving
Problem Definition – By Garrett Gillin
Objective To train staff members on how to clearly and accurately define problems, thereby setting the stage for effective problem-solving.…
Problem Solving
Identifying Problems – By Garrett Gillin
Objective To equip you with the skills to identify problems early on, preventing them from escalating and adversely affecting the…
Problem Solving
Introduction to Problem-Solving – By Garrett Gillin
Objective: To provide a foundational understanding of the critical role that problem-solving plays in the agency environment. Topics Covered Why…
Conflict Resolution
Creating a Conflict Resolution Plan – By Garrett Gillin
Objectives: Understand the sequential steps involved in resolving conflict effectively. Learn the importance of documentation in the conflict resolution process.…
Conflict Resolution
Facilitation Techniques – By Garrett Gillin
Objectives: Understand the importance of setting ground rules in conflict resolution. Learn techniques to encourage open dialogue among conflicting parties.…
Conflict Resolution
The Role of a Mediator – By Garrett Gillin
Objectives: Understand when it’s appropriate to involve a third-party mediator in conflict resolution. Identify the qualities that make for an…
Conflict Resolution