Objectives:
Introduction
While many conflicts can be resolved through direct communication between the parties involved, there are instances where the situation becomes too complex or heated for a simple resolution. In such cases, the involvement of a neutral third party, known as a mediator, can be invaluable. This lesson aims to guide you on when to seek mediation and what qualities to look for in a mediator.
When to Involve a Third Party
Qualities of a Good Mediator
Summary
Knowing when to involve a mediator and what qualities to look for in one can make the difference between a conflict that festers and one that gets resolved in a way that is beneficial for all parties involved. Mediation is an advanced conflict resolution technique that can be highly effective in complex or emotionally charged situations.